Start Your Career at the 4-Star Newpark Hotel

The Newpark Hotel is looking for a Duty Manager to join its Management Team, Please apply with a CV to humanresources@newparkhotel.com

We believe in providing exceptional service to complement our exceptional surroundings and if your personal values are around exceeding the guests needs, working in a tight knit team and giving your best to your colleagues and guests every day then this role is for you.

This role may suit you if you are currently working in a supervisory or junior management role in a similar property and are looking to take the next step into a company where team development and career progression are key to how we work

The role:

• Taking responsibility for the hotel for early or late shifts making sure all areas are open, set up properly and welcoming to our guests
• Helping in Food & Beverage departments in high demand periods
• Dealing with guest and employees queries as they arise
• Supporting all of the management team as needed
• Ensuring compliance with all health & safety & fire prevention procedures when on-shift
• Completing of daily security walks, daily reports and Passover reports
• Ensuring the team provide exceptional levels of service for every
• Have a good understanding and working relationship with all areas within the hotel
• Deal with office administration as instructed by the hotel management (signage for promotions and events) (updating SOPs)
• Deal with customer complaints in a professional manner
• Be able to work independently in a busy environment.
• Be able to prioritise duties
• Ensure all maintenance issues are reported and rectified in a timely manner.
• Assisting senior Management with compilation of reports, payroll and rosters.
• Ensuring the public areas are clean and tidy at all times and has a good ambience. (correct music/lighting /heating/candles e.tc)
• Ensuring that the best customer service is provided to all our guests and customers and a warm welcome is provided and our guest/customers feel appreciated for their custom and encouraged to return.
• Checking Function sheet, VIP guest list to ensure smooth running of Dept. on daily basis.
• Cash handling and ensuring all SOP’s are adhered to.
• Food and beverage product knowledge.
• Ensuring that the best customer service is provided to all our guests and customers
• Liaising with the Management on offers and deals for the hotel and assisting with Department training.
• Dealing with any issues or complaints in an efficient and professional manner ensuring customer/guest satisfaction and informing senior management of any issues/complaints received.
• Checking and ensuring team members are groomed to standard at the start of each shift and supervising team in the absence of the management to ensure standards are met at all times.

Benefits

• Bike to work scheme
• Competitive salary
• Opportunities for career progression and support with further education
• Free car parking
• Meals provided while on shift
• Reduced rates on food, beverage & accommodation with Flynn hotel group
• Company events
• Employee assistance program
• On-site gym membership
• On-site parking

Job Types:

• Full-time, Contract, Permanent

Work Location:

• In person

Key Responsibilities:

• Oversee all weddings, events, and functions from planning through to execution,
  ensuring each moment exceeds guest expectations
• Lead and inspire teams to deliver warm, professional, and seamless service at
  every event
• Work closely with Sales, Kitchen, and Marketing to create tailored, memorable
  experiences
• Uphold the highest standards of presentation, safety, and guest care in all event
  spaces
• Manage rotas, budgets, and resources to ensure smooth and efficient operations
• Drive revenue through upselling, creative packages, and promotional opportunities
• Provide ongoing training and performance support to ensure service excellence

Main Responsibilities:

• Oversee all weddings, events, and functions from planning through to execution,
  ensuring exceptional service standards across all departments.
• Lead, train and motivate teams to deliver excellence in guest satisfaction and
  operational lean efficiency.
• Drive business performance, focusing on revenue growth, cost control, and
  profitability.
• Collaborate closely with the Sales team on upcoming business and client needs
• Foster a culture of continuous improvement through staff training, coaching, and
  performance development.
• Ensure compliance with all health, safety, and hygiene regulations.
• Monitor equipment, room standards, and ensure all event spaces are immaculate
• Proactively manage guest feedback, swiftly resolving issues to maintain an
  excellent reputation.
• Uphold and improve SOPs, health & safety protocols, and service excellence
• Drive revenue growth through upselling, promotions, and innovative event offerings
• Liaise with chefs on menus and dietary requirements, and with marketing on event
  promotion
• Build and maintain strong relationships with suppliers, partners, and key
  stakeholders.
• Manage rotas, staffing levels, and budgets effectively to meet business demands
• Deliver regular staff training and performance reviews

What are we looking for?

• 3+ years’ experience in weddings/events management in a 4- or 5-star hotel
• Strong leadership, communication, and planning skills
• Proven ability to manage budgets, rotas, and staff performance
• Exceptional attention to detail with a customer-first mind-set
• A guest-focused mind-set with a passion for delivering exceptional guest
  experiences.
• In-depth knowledge of health and safety regulations within the hospitality sector.
• A proactive, adaptable professional who thrives in a busy environment

The Newpark Hotel is looking for a Conference and Banqueting Supervisor to join its Management Team, Please apply with a CV to humanresources@newparkhotel.com

Company Culture:

The Newpark Hotel is a 4* hotel that is part of a group of hotels known as the Flynn Hotel Collection which is recognised as one of the finest family-run hotel groups in Ireland. We have sister properties in Ennis & Dungarvan. Our vision is surrounded by the motto let our family look after your family. One of our key values which supports our vision is nurturing hospitality talent, providing a welcoming and supportive environment for individuals to hone skills and grow in confidence.

The main purpose of the role will be to:

• Assist in the coordination of conferences, banquets, and events from planning stages to execution
  Work closely with the Banqueting Manager to ensure all client requirements are met
• Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff
• Provide guidance and support to ensure staff performs their duties effectively
• Oversee the setup of event spaces, ensuring proper arrangement according to event type and client preferences
• Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage
• Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience
• Monitor the quality-of-service delivery and take corrective actions as required
• Train new staff members on conference and banqueting procedures, service standards, and customer interaction
• Conduct ongoing training sessions to enhance the skills of existing staff
• Ensure that events meet or exceed established quality standard
• Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations
• Maintain effective communication with the Banqueting Manager, staff, and other departments
• Relay important information to staff and address any issues promptly

Job Types:

• Full-time, Part-time, Permanent

Benefits:

• Bike to work scheme
• Competitive salary
• Opportunities for career progression and support with further education
• Free car parking
• Meals provided while on shift
• Reduced rates on food, beverage & accommodation with Flynn hotel group
• Company events
• Employee assistance program
• On-site gym membership
• On-site parking

Work Location:

• Kilkenny, Co. Kilkenny, In person

The Newpark Hotel is looking for Bar Attendants to join its Team, Please apply with a CV to humanresources@newparkhotel.com

Key Responsibilities as a Bar Attendant:

• Guest Recognition & Personalised Service, Make each guest feel special by learning and using their names, creating a welcoming and memorable experience.
• Knowledge of Food & Beverages, Develop a strong understanding of our full menu, including wines, cocktails, and all beverages, to make tailored recommendations that enhance the guest experience.
• Professionalism & Courtesy, Bring a friendly, courteous, and professional approach to every interaction, helping to maintain Newpark’s high standards of service.
• Sales Maximization, Maximize sales through up-selling and promoting seasonal offers, ensuring guests get the most out of their visit while contributing to the hotel’s success.

The Benefits of Joining Newpark Hotel:

• Ongoing Training & Development, Benefit from continuous training opportunities to sharpen your skills and advance in your hospitality career. We also support participation in external courses and, where relevant, third-level education.
• Daily Meals on Duty, Enjoy complimentary meals while on duty to keep you energized and focused throughout your shift.
• Employee Sports & Social Club, Join our lively staff sports and social club, where you can bond with colleagues, engage in sports activities, and participate in social events.
• Generous Discounts Across Flynn Hotels, Access exclusive discounts on dining, accommodation, and spa facilities across the Flynn Hotel Collection, including perks for friends and family.
• Complimentary Gym Membership, Stay active with a complimentary membership to Escape Health Club, complete with a fully equipped gym and wellness facilities.
• Employee Recognition Awards, Receive acknowledgment for your hard work and dedication through our Employee of the Quarter and Employee of the Year Awards.
• Uniform & PRIDE Program, All employees receive a professional uniform upon joining. Additionally, after completing our PRIDE program, employees earn the Flynn Hotels PRIDE pin—a mark of exceptional service and dedication to our values.
• Skills for Lifelong Success, Gain invaluable skills and experience that are applicable in any future career, whether you continue in hospitality or venture into new industries.

The Newpark Hotel is looking for Bar Attendants to join its Team, Please apply with a CV to humanresources@newparkhotel.com

Main Responsibilities as a Receptionist:

• Guest Welcome & Registration, Extend a warm welcome to every guest, ensuring their check-in process is smooth and efficient, including payment processing and confirming all reservation details.
• Guest Support & Information, Respond promptly and knowledgeably to guest inquiries, providing information about our in-house amenities and nearby attractions to enhance their stay.
• Key Security & Management, Maintain the security of hotel keys, ensuring proper handling for the safety and comfort of our guests.
• Reservation Management, Accurately record and manage guest details in our Property Management System, Hotsoft, and assist with reservation confirmations and modifications.

The Benefits of Joining Newpark Hotel:

• Ongoing Training & Development, Benefit from continuous training opportunities to sharpen your skills and advance in your hospitality career. We also support participation in external courses and, where relevant, third-level education.
• Daily Meals on Duty, Enjoy complimentary meals while on duty to keep you energized and focused throughout your shift.
• Employee Sports & Social Club, Join our lively staff sports and social club, where you can bond with colleagues, engage in sports activities, and participate in social events.
• Generous Discounts Across Flynn Hotels, Access exclusive discounts on dining, accommodation, and spa facilities across the Flynn Hotel Collection, including perks for friends and family.
• Complimentary Gym Membership, Stay active with a complimentary membership to Escape Health Club, complete with a fully equipped gym and wellness facilities.
• Employee Recognition Awards, Receive acknowledgment for your hard work and dedication through our Employee of the Quarter and Employee of the Year Awards.
• Uniform & PRIDE Program, All employees receive a professional uniform upon joining. Additionally, after completing our PRIDE program, employees earn the Flynn Hotels PRIDE pin—a mark of exceptional service and dedication to our values.
• Skills for Lifelong Success, Gain invaluable skills and experience that are applicable in any future career, whether you continue in hospitality or venture into new industries.

The Newpark Hotel is looking for Bar Attendants to join its Team, Please apply with a CV to humanresources@newparkhotel.com

Key Responsibilities:

• Personalised Guest Experience, Regular guests are greeted warmly by name, creating a familiar, welcoming atmosphere.
• Product Knowledge, Develop a comprehensive understanding of our food, beverage, and wine offerings. Be prepared to provide informed recommendations and suggest pairings.
• Professionalism & Courtesy, Maintain a friendly, respectful, and professional demeanour at all times.
• Sales Skills, Proactively up-sell menu items to enhance guest experience and increase sales revenue whenever possible.

The Benefits of Joining Newpark Hotel

• Ongoing Training & Development, Benefit from continuous training opportunities to sharpen your skills and advance in your hospitality career. We also support participation in external courses and, where relevant, third-level education.
• Daily Meals on Duty, Enjoy complimentary meals while on duty to keep you energized and focused throughout your shift.
• Employee Sports & Social Club, Join our lively staff sports and social club, where you can bond with colleagues, engage in sports activities, and participate in social events.
• Generous Discounts Across Flynn Hotels, Access exclusive discounts on dining, accommodation, and spa facilities across the Flynn Hotel Collection, including perks for friends and family.
• Complimentary Gym Membership, Stay active with a complimentary membership to Escape Health Club, complete with a fully equipped gym and wellness facilities.
• Employee Recognition Awards, Receive acknowledgment for your hard work and dedication through our Employee of the Quarter and Employee of the Year Awards.
• Uniform & PRIDE Program, All employees receive a professional uniform upon joining. Additionally, after completing our PRIDE program, employees earn the Flynn Hotels PRIDE pin—a mark of exceptional service and dedication to our values.
• Skills for Lifelong Success, Gain invaluable skills and experience that are applicable in any future career, whether you continue in hospitality or venture into new industries.

The Newpark Hotel is looking for a Spa Therapist to join its Team, Please apply with a CV to spa.escape@newparkhotel.com

Reception Duties:

Meet and greet clients in an appropriate manner.
Answer telephone and take messages or make bookings when appropriate.
Provide finishing touches for departing clients.
Check and sign consultation forms before treatments.

Treatments:

Give treatments to the highest standards and ensure exceptional customer care.
Therapists are responsible for cleaning and shutting down their own treatment room at the end of every day.
Ensure that all product guidelines and Aveda’s philosophies are followed when giving treatments as well as the Aveda Spa rituals.
Provide the required treatment at the time of treatment.

Cleaning:

Set up and prepare treatment rooms
Maintain high standards of cleanliness in the treatment rooms
Clean and maintain general areas of the Spa
Prepare product and clean equipment after use

Additional Duties:

Give guidance and treatment advice to junior members of staff when required as well as providing training where necessary to new starts.
Be proactive and seek to develop and enhance the spa at all times.
Have the ability to recommend retail products and exceed retail targets.
Develop a repeat customer base
Complete room checks on quiet periods
Encourage staff to use initiative during quiet periods.
Have sole responsibility for a specific area within the Spa and report weekly to Management in relation to the specific areas of responsibility.
Weekly changing of the barricade in the refilling of surgical spirits spray bottles in each room.
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

Miscellaneous:

Interact with all other areas within the Healthclub & Spa, including working on the desk when required.
Take bookings/inquiries for all areas of the Health club.
Always report to management during free periods.

Skills:

Massage therapy, Facials, Spa treatment

The Benefits of Joining Newpark Hotel

• Ongoing Training & Development, Benefit from continuous training opportunities to sharpen your skills and advance in your hospitality career. We also support participation in external courses and, where relevant, third-level education.
• Daily Meals on Duty, Enjoy complimentary meals while on duty to keep you energized and focused throughout your shift.
• Employee Sports & Social Club, Join our lively staff sports and social club, where you can bond with colleagues, engage in sports activities, and participate in social events.
• Generous Discounts Across Flynn Hotels, Access exclusive discounts on dining, accommodation, and spa facilities across the Flynn Hotel Collection, including perks for friends and family.
• Complimentary Gym Membership, Stay active with a complimentary membership to Escape Health Club, complete with a fully equipped gym and wellness facilities.
• Employee Recognition Awards, Receive acknowledgment for your hard work and dedication through our Employee of the Quarter and Employee of the Year Awards.
• Uniform & PRIDE Program, All employees receive a professional uniform upon joining. Additionally, after completing our PRIDE program, employees earn the Flynn Hotels PRIDE pin—a mark of exceptional service and dedication to our values.
• Skills for Lifelong Success, Gain invaluable skills and experience that are applicable in any future career, whether you continue in hospitality or venture into new industries.