PRIDE at Flynn Hotels

Cultivating Excellence in Hospitality

At Flynn Hotels, we recognize that our people are the foundation of our success, delivering exceptional and memorable experiences for every guest. As a proud member of the Flynn Hotel Collection, Newpark Hotel embodies our commitment to providing outstanding service through the guiding principles of our PRIDE program.

Our Core Values:

PRIDE

The PRIDE initiative stands as a pillar of our mission to foster a culture of integrity, dedication, and excellence. By embracing PRIDE, our team members are empowered to provide world-class service, ensuring that each guest feels truly valued and treated like family. With a focus on continuous improvement, we aim to uphold our legacy as leaders in the hospitality industry while creating an environment where staff feel confident and supported in their roles.

PRIDE Training Workshops:

Elevating Service Standards

Through our ongoing PRIDE training workshops offered year-round, both new and existing team members receive comprehensive training that enhances their skills and prepares them to deliver outstanding guest experiences. Upon completing the workshop, each staff member will be equipped to:

Elevating Service Standards

Take Care of Guests with Confidence
Approach each guest with warmth and professionalism, creating an atmosphere where guests feel as if they are part of our family.
Resolve Situations with a PRIDE-Driven Approach
Handle guest situations thoughtfully and effectively, using PRIDE as a foundation for problem-solving and relationship-building.
Bring Our Mission to Life: “Let Our Family Look After Yours”
Our mission is reflected in every interaction, ensuring a welcoming experience that resonates with guests.
Deliver Quality Service Consistently
Show a commitment to excellence daily, meeting and exceeding guest expectations with integrity and care.
Foster a Supportive, Honest Team Environment
Uphold a collaborative culture where team members support each other, creating a workplace rooted in trust.
Go the Extra Mile with Confidence
Take the initiative to elevate the guest experience, knowing the hotel supports you in every effort to make a difference.
Own Every Guest Experience
Embrace the responsibility of providing remarkable hospitality, taking pride in each interaction.

Celebrating PRIDE:

Recognition and Reminders

Upon completion of the PRIDE workshop, staff receive a PRIDE pin and a pocket-sized card detailing our core values, serving as a constant reminder of our commitment to exceptional service and integrity.

Experience the PRIDE Difference at Flynn Hotels

With PRIDE, Newpark Hotel creates an environment where hospitality professionals are supported and inspired to make a lasting impact. This commitment to excellence positions us as industry leaders, dedicated to ensuring every guest enjoys a truly memorable stay. Join us at Newpark Hotel, where our family is ready to welcome yours.

Explore Career Opportunities and Join the PRIDE Experience!